A study on customers from 6 European countries came out with findings that threw ample light on customers’ thought-process when they deal with different companies. 82% of customers think that it is vital to trust organizations which respect their information and data, 78% of customers deem that the connectivity with an organization on phone is enormously significant and 77% of customers believe that the response of their query on their first communication to an organization is very crucial.
Based on these findings, three solid inferences on a company or organization’s requirements and responsibilities regarding clients can be extracted.
All of these three finer points help you understand your clients profoundly. Clients are different personalities, but these are generic requirements and if you fulfill them appropriately, your business is bound to flourish.